Tags: local government, public sector, QA, quality assurance
Quality Assurance certification is a pre-requisite for firms responding to public sector tenders. Often seen as a tick box exercise, and ridiculed as being symptomatic of public sector bureaucracy, QA is regularly derided in the private sector.
This week we went through our own annual QA inspection, and three yearly Strategic Review. It was very easy in the weeks leading up to inspection, while getting all our ‘evidence’ in place, to start questioning how useful and relevant the whole thing is. This was especially true when QA is taking up valuable time that should be spent on the ‘day job’. But having been through the exercise, and had our processes and procedures reviewed and recertified, it does prove the value of the whole process. It is cumbersome and not all relevant (especially for a small firm). But it is reassuring to know that, as a company, we’re doing things properly and providing a professional service to our clients. It’s also reassuring, from a tax payer’s point of view, to know that Councils are only spending our money with firms that can guarantee the quality of their service and products.